Effective September 25, 2026
Terms of Service
These terms govern use of PremierSupportIBO business-support subscriptions, portals, AI features, communications tools, booking workflows, and optional human support.
Service scope
Services are limited to the channels and features included in the purchased plan or accepted proposal. Businesses are responsible for providing accurate hours, policies, prices, scripts, calendar rules, escalation instructions, and approved knowledge.
AI-assisted service
Automated responses can make mistakes and are not a substitute for legal, medical, financial, emergency, or other licensed professional advice. Businesses must review and approve their service blueprint and knowledge before launch.
Accounts and acceptable use
You must protect login credentials and use the service lawfully. Spam, deception, harassment, illegal content, abusive traffic, credential sharing, and attempts to bypass security or usage controls are prohibited.
Billing
Self-service subscriptions renew monthly until cancelled. Setup fees, if shown, are charged once. Human backup is billed at the displayed active-minute rate. Carrier, special integration, dedicated staffing, or custom-project charges apply only when disclosed or agreed.
Availability and changes
We work to provide reliable service, but uninterrupted operation is not guaranteed. Features may be changed for security, legal compliance, provider requirements, or service improvement.
Limitation
To the maximum extent permitted by law, PremierSupportIBO is not responsible for indirect or consequential losses. Any direct liability is limited to fees paid for the affected service during the three months preceding the claim.
Contact and governing terms
Questions or disputes should first be submitted through the website contact form. These terms are governed by applicable United States and Georgia law, except where consumer law requires otherwise.
