Effective September 25, 2026
Cancellation & Refund Policy
This policy explains cancellation, recurring billing, setup fees, and usage charges for PremierSupportIBO services.
Cancellation
A business may request cancellation before its next renewal through its client portal or the website contact form. Cancellation stops future renewals after the current paid period unless a different written agreement applies.
Subscription charges
Monthly subscription charges are generally non-refundable after a billing period begins because platform capacity and automated services are made available immediately.
Setup and usage fees
Completed setup work and consumed human-support minutes are non-refundable. Human backup is billed at $1.50 per active minute unless an accepted custom proposal states otherwise.
Service problems
If a verified system failure prevents delivery of the purchased service, contact us promptly. We may provide a reasonable credit or refund for the affected portion after review.
How to request help
Include the business name, account email, charge date, and a short explanation. Do not send full card numbers or account passwords.
