Effective September 25, 2026
Privacy Policy
This policy explains how PremierSupportIBO LLC collects, uses, stores, and shares information through our website, client portal, agent portal, AI customer-support services, and related communications.
Information we collect
We may collect account and contact details, business onboarding information, customer-service conversations, call and message metadata, recordings when enabled, booking information, payment status, device and security data, and information you choose to provide.
How we use information
We use information to provide and secure the service, configure AI and human support, process bookings and notifications, route customer requests, improve quality, prevent fraud, meet legal obligations, and communicate about accounts and services.
AI and service providers
Approved business information and customer interactions may be processed by automated systems to answer questions, summarize conversations, suggest responses, route work, and assist agents. We may use vetted hosting, payment, communications, e-signature, storage, analytics, and security providers to operate the service.
Data choices and retention
Businesses control the knowledge and channels enabled for their account. Individuals may request access, correction, or deletion where applicable. We retain information only as reasonably needed for service, security, legal, and accounting purposes.
Security
We use role-based access, verification, rate limits, audit records, and reasonable technical safeguards. No electronic system can be guaranteed completely secure.
Contact
Privacy questions and requests may be submitted through the website contact form. Please do not include passwords, payment-card numbers, or other unnecessary sensitive information.
