Effective September 25, 2026
Communications, SMS & Call Recording
This notice covers telephone, text-message, email, chat, AI, and recording features used through PremierSupportIBO.
Business authorization
The subscribing business must have the legal right to use every connected phone number, mailbox, website, calendar, contact list, and communication channel. The business is responsible for required customer notices and consents.
Text messages
Message frequency varies. Standard message and data rates may apply. Recipients can reply STOP to opt out and HELP for assistance where supported. Consent to receive marketing texts is not a condition of purchase.
Calls and recordings
Calls may be answered or assisted by automated technology and may be recorded or transcribed when the feature is enabled. Required disclosures and consent depend on the locations of the participants. Recording must remain disabled until the business confirms its lawful policy.
AI disclosure
AI may answer routine questions, collect information, create summaries, suggest agent responses, and route interactions. Human support is provided only when included in the purchased plan and an eligible agent is available.
Emergency and sensitive matters
The service is not an emergency service. Users should call 911 or the appropriate local emergency number when urgent help is required. Businesses should avoid collecting unnecessary sensitive personal information.
